If you prefer to speak to someone or need support completing your quote, our friendly team is happy to help
Our call centre opening hours are:
Mon-Fri: 9:00am to 5:30pm







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Travel insurance helps protect you against the unexpected when you travel outside the UK. It can cover emergency medical treatment, trip cancellation, lost or stolen belongings, travel delays and more—giving you peace of mind before and during your trip.
The cost of travel insurance depends on factors such as your age, destination, trip length, the type of cover you choose and any pre-existing medical conditions. If you’re planning to travel more than once in a year, an Annual Multi-Trip policy may offer a convenient option, providing cover for 12 months where each trip is up to 31 days as standard, with extensions available.
Travel insurance is strongly recommended for any trip outside the UK. While most holidays go smoothly, unexpected events like medical emergencies, trip cancellations, lost belongings or a stolen passport can be stressful and expensive to deal with on your own—especially in countries where healthcare costs are high.
Having travel insurance in place from the moment you book your trip means you’re protected if something prevents you from travelling. Cancellation cover starts as soon as your policy is purchased, helping you recover costs if you’re unable to go.
Travel insurance can also cover emergency medical treatment abroad, the loss of important documents such as your passport, and delays or disruptions during your journey. It provides peace of mind so you can focus on enjoying your holiday, knowing help is available when you need it most.

Choosing the right travel insurance policy depends on a few things. Where you’re travelling too, how many times you plan on travelling in the year, whether you need cover for a cruise holiday or a winter sports trip… There are many things to consider.
Here are the most common types of policy:
Prices vary depending on certain factors, such as age, destination, the trip duration and the level of cover chosen. To obtain a quote, simply click here to Get A Quote.
Covered2go may provide cover for pre-existing medical conditions, so long as these have been declared to and accepted by our Medical Screening Service on +44 (0)330 311 2648.
Alternatively, you can complete your medical screening online. Click here to get started and you can begin screening immediately.
Please note that the policy for medical cover will run alongside your Covered2go Travel Policy.
For more information on covering pre-existing medical conditions, please click here.
The quickest and easiest way to make a claim on your Covered2Go Travel insurance is online.
Alternatively, please contact the Claims Service for a claim form by emailing claims@mstream.co.uk or by phone on 0330 660 0785.
Check you are covered before you claim
It’s important to check that you’re covered by your policy before you make a claim. Please read the relevant sections of the policy wording, terms, conditions, and exclusions carefully. Click here for Policy Wordings.
Single Trip & Longstay Policies – The start date and end date of the policy should correspond with the dates of travel. Cancellation cover will become effective on the date the premium is paid and the policy is issued.
Annual Multi Trip Policy – Unlike the Single Trip and Long Stay policy, an Annual policy should start when a holiday is booked (and not the start date of the first trip) so that the pre-travel cancellation cover is in force, as detailed in Section 1: Cancellation of the policy wording. All cover will terminate on the expiry date of your policy, as detailed on your certificate of insurance.
Age restrictions apply to Covered2go policies and are as follows:
NOTE: If you are aged under 16 years at the time of the accident, the death benefit will be limited to funeral and other reasonable costs up to £1,000 and the permanent total disablement benefit will not apply
You should request to go to the nearest public/state medical facility. If in Europe, you should show your EHIC card, as medical treatment will be free or at a reduced cost.
IMPORTANT: The Policy does not provide cover for private healthcare.
Some hotels will urge people to seek private treatment, however, these facilities vary greatly and are not necessarily equipped to deal with all emergencies. They may also give medical attention at over inflated prices.
* Please Remember – There is no cover on any of our policies if you travel against the Foreign, Commonwealth and Development Office (FCDO), government, local authority, or medical advice.
Terms and Conditions apply. Please see our Policy Wording for full details.
If you prefer to speak to someone or need support completing your quote, our friendly team is happy to help
Our call centre opening hours are:
Mon-Fri: 9:00am to 5:30pm