Reviews

Choosing the right travel insurance provider is important, and real customer experiences can help you feel confident in your decision. Here you’ll find genuine Covered2Go travel insurance reviews from travellers who have rated our cover, service and support across Trustpilot and Smart Money People.

We analyse every piece of feedback to ensure we continue delivering clear policies, helpful guidance and reliable support when our customers need us most.

⭐ Customer Reviews from Smart Money People

Smart Money People collects independent customer reviews from across the financial services industry. Our ratings reflect genuine experiences from travellers who have purchased our cover, made claims or contacted our customer service team.

These reviews help us understand what matters most to our customers and guide ongoing improvements to our products and service.

⭐ Trustpilot Reviews

Covered2go is proud to be rated Excellent on Trustpilot. Thousands of travellers share their experiences each year, and we’re committed to maintaining the high standards they expect from us.

👉 Read our full Trustpilot reviews

Why Your Feedback Matters

Your feedback plays a vital role in shaping how we do things. It helps us:

Improve our quote and purchase process
Refine our policy wording so it’s clear and easy to understand
Strengthen our claims support
Develop new features and optional cover types
Maintain a high standard of customer care

We aim to make travel insurance simple, transparent and dependable — and your reviews help us continuously improve.

How We Use Reviews to Enhance Your Experience

We regularly review all customer comments from Trustpilot and Smart Money People. This insight helps us:

Train and support our customer service team
Enhance our online medical screening system
Improve our claims process
Update FAQs and support guides
Introduce or refine policy options such as cruise cover, winter sports cover and pre-existing medical conditions cover

By listening to travellers’ real experiences, we ensure our products evolve with your needs.

What Customers Value Most About Covered2go

Based on thousands of reviews, customers consistently highlight:

✔ Clear and easy-to-understand policies

Straightforward wording that helps you choose the right cover.

✔ Great customer service

Friendly, responsive support whenever needed.

✔ Smooth claims process

Efficient handling when things don’t go to plan.

✔ Competitive cover levels

Flexible options including single trip, annual multi-trip, cruise and winter sports.

✔ Medical conditions support

A simple online screening process with clear explanations.

Share Your Own Experience

Have you purchased a policy from Covered2Go? We’d love to hear from you.

Your feedback helps other travellers make informed decisions and helps us continue improving.

👉 Leave a review on Trustpilot
👉 Leave a review on Smart Money People

Thank You to All Our Customers

We’re proud to help travellers of all ages explore confidently — from families and solo adventurers to cruise enthusiasts and senior travellers. Your reviews motivate us to keep delivering award-winning service and reliable cover.

If you’re ready to book your next trip, we’re here to help you travel with confidence.

👉 Get a Travel Insurance Quote