COVERED2GO CLAIMS
Need to make a travel insurance claim?
For Covered2Go policies underwritten by Millstream and issued on or after 14 October 2021, you can submit your travel insurance claim online.
ONLINE CLAIMS
Make a claim online
The quickest and easiest way to make a claim on your Covered2Go
travel insurance is through the online claims service.
How to make your claim
The online claims service allows you to start and manage your claim at a
time that suits you.
1. Submit your claim online
Start your claim online at any time using the Covered2Go claims service.
2. Upload your supporting documents
Upload the relevant supporting documents requested as part of your claim.
3. Save and return later
You can save your progress and return to complete your claim later.
Prefer to contact the Claims Service?
If you would prefer to request a claim form or speak to the Claims Service, you can contact them using the details below.
Email
Telephone
MEDICAL EMERGENCY WHILE TRAVELLING?
24-hour Emergency Medical Assistance
If you need emergency medical assistance while travelling, please
contact the 24-hour Emergency Medical Assistance service.
Check your policy before you claim
Before submitting a claim, please check the relevant sections of your Policy Wording to understand the cover that applies to your circumstances, including the applicable terms, conditions, limits and exclusions.
Important:
Whether a claim is covered will depend on the circumstances of the claim and the terms, conditions, limits and exclusions of the applicable policy. Please refer to your Policy Wording for full details.
Covered2Go is a trading name of Rush Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority (FRN 714385).
Policies are underwritten by Millstream Underwriting Limited on behalf of AWP P&C SA. Millstream Underwriting Limited is authorised and regulated by the Financial Conduct Authority.
Page reviewed and updated September 2026.
