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Get Quote


 small_tick Do you have a query?
 small_tick Do you have a medical condition?
 small_tick What if my health changes prior to my departure date?
 small_tick Need to contact the Medical Emergency team?
 small_tick Need to make a claim?
 small_tick FAQs

Do you have a query?

If you have any queries or questions about your Travel Insurance Policy please contact us at: or call 0844 482 7755.


Do you have a medical condition?


The Covered2go Policy you choose may not cover any claims that arise from your pre-existing medical conditions. If you answer ‘yes’ to any of the questions below then you must declare the relevant conditions to us. For us to consider your pre-existing medical conditions please contact the Travellers HealthCheck Team on 08452 307 624. You may be required to pay an additional premium if you wish for your declared medical conditions to be covered and whilst all conditions are considered they may not all have the option for cover. Please note that you have the choice to purchase your Travel Insurance Policy before or after calling Travellers Healthcheck. Covered2go provide a 14 day cooling off period should you wish to cancel your Policy. Please read and answer the following accurately and carefully:

Medical conditions


What if my health changes prior to my departure date?

If your health or your ongoing medication changes between the date you purchased your Policy and the date you are due to travel, you must advise our Travellers HealthCheck team on 08452 307 624 as soon as possible. They can advise you on what cover will be available to you, after the date of diagnosis.

Please note that Travellers HealthCheck do reserve the right to increase the premium, increase the excess, exclude the condition or withdraw the cover should the stability of the condition make it necessary.


Need to contact the Medical Emergency team?

The medical emergency team is available 24 hours a day to assist you. You can reach them by calling the UK on +44 (0) 845 260 3260;


Need to make a claim?

We have appointed Travel Claims Facilities to look after your claim. If you require a claim form please obtain a form from the internet at: Alternatively please advise the section of the insurance on which you want to claim and scheme reference to:
Travel Claims Facilities,
PO Box 420, Tonbridge,
Kent, TN9 9DE
telephone: 08453 707 133
fax: 0870 620 5001


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