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Travel Insurance Customer Reviews

Here at Covered2go we understand that customer service should always be at the highest possible standard. It is important to us that our products and services are wide-ranging, our prices are kept competitive and customer service is topnotch to keep you coming back year after year. 

To help us achieve our high levels of service, we feel that all customer feedback is extremely important as we strive to improve ourselves continuously. Through Independent Review company, Trust Pilot, we have been able to gather feedback from our policy holders.

Covered2go have been rated 5/5 based on 70 customer reviews

five stars

Annual Multi Trip Travel Insurance      Get Quote

      Annual Multi Trip

      Single Trip

      Long Stay


*Select the Cruise and / or Winter Sports options (if applicable to your holidays) to ensure cover for both trip types


Below are a few reviews our customers have left for us to help you choose your travel insurance provider:

Quick Service. A pleasure to Insure with.: i would recommend this Company as Excellent.Very quick and efficient.

Mrs Orchard

Excellent prompt service.: Will use again without doubt.

Mr Sleight

Excellent Service: I had to make a claim, caused by my carelessness last year. I quite expected the claim to be turned down, but in fact it was not – in fact it was dealt with quickly and helpfully. The support I received at the time, despite phoning the wrong number, was both supportive and helpful. I have nothing but praise for the entire process. And this year my renewal did not appear to be adversely affected in any way by my claim.

Mr Brown

Over 70s Travel Insurance: Have used this company several times. Cover suits our needs at reasonable costs. Very swift response. Would recommend for younger travellers also.

Mr Payne


Renewing annual travel insurance: I wanted to renew our annual policy early as we were booking travel to take place after our present policy was due to finish. A simple phone call was all that was needed to achieve this.


Mr Wilson


Good service: Prices seem reasonable and it's nice to talk to a broker that speaks proper English.

Mr Nesbitt


Excellent service.: I have used Covered2go now for several years and will continue to do so. Quick to get cover, easy to follow website and when I needed to speak to someone from the company the service was efficient and polite. I felt that my custom was valued. Worthy of at least 5 stars.

Mrs Clack

Easy Peasy !: Recommended by Which. Simple online form, good price

Mr Brown


Easy to buy insurance and excellent cover: Easy to use website and excellent cover at a reasonable price.

Mrs Moores

Straightforward no nonsense: Straightforward to deal with, great service


Excellent Company and Product: Great website excellent pricing structure simple to understand, 5 stars

Mr Atkinson

Very good price: Although it was a bit confusing getting the medical screening and having to pay for it before the insurance which could have been made clearer on the Internet before we did the medical screening, it is a good idea as we paid a virtually normal fee with just a £500 excess if my husband has any problems whilst on holiday. Which is excellent.

Mrs Jennings

Value for money product – good website: I have insured with Covered2go for 3 years – find the offering good value for money and exactly what I need

Mr Adams

Review for service at covered2go: I have been with covered 2 go for quite a few years and find them to be very efficient and helpful

Mrs Howarth


Very satisfied customer: Excellent customer service. The staff were extremely knowledgeable and user friendly including the person covering the medical questionnaire. It was substantially cheaper than the previous company I had insured with over the past 4 year Very happy.

Mrs Rowley


Excellent price and service: Had a query – very courteous and excellent phone service – deal done in record time – very good value

Mr Heather

Travel insurance: We have used Covered2go for our annual travel insurance for the last few years. We have the gold product which covers us for all we need. I am 70 which means on other travel insurance the price increases dramatically, however with Covered2go it was more or less the same as last year. We are pleased with the service and especially the very reasonable price and thoroughly recommend this product.



Excellent price and good service: Pleased to find.a competitive multi trip insurance that covers winter sports and a pre-existing medical condition

Mrs Taylor


Great value travel insurance: Very helpful staff sorting out renewal of annual policy, including winter sports cover for a 68 year old, which several other companies refused to do, and all at a very competitive premium.


Ideal Especailly for Older People: My wife and I have been with them for two years now. Although I will be 70 in a few weeks, the premiums are still very reasonable, and the health questions are sensible and don't require retelling a long and irrelevant medical history of minor or long-cured ailments. Basically, as long as you have not been in hospital for two years, have no incurable disease, and nothing pending, you are OK to go. Luckily I have had no need so far to claim, but the on-line application is very straight forward, with the policy immediately available for printing. No wonder it is a Which? best buy.

Mr Tyrrell

Quick and easy.: Health screening and travel insurance,done on separate contacts,was fast and efficient.Very good value for what it covered,if a bit on the low side for some items such as lost luggage.The proof of the pudding is if we need to make a claim,which he hope won't happen.

Mr Tassie

covered to go came up trumps yet again!: Covered to go could not be beaten and we did look around!

Mrs Davies

Excellent Travel insurance for skiing:  I called up very last minute or travel insurance, a very polite team and excellent insurance arranged. Highly recommended.

Mrs Richardson

Effective Insurance: Quick and easy to order on the phone.

Mrs Berridge

Excellent: We decided to use Covered2go for all our single trips abroad after seeing it recommended on WHICH. We find it excellent value for the over 60's and 70's who are in good health. The web site is very easy to use and found this year even more so. We have not had to make any claims yet and hope this remains the case for a long time to come! Many thanks

Mrs Staves

Cover you afford: Clear information, easy to consider, cover to suit all needs.

Mr Hackett

Expert and friendly staff: I used this site after reading the Which report. The staff were very helpful and the cost was very reasonable. Would definitely recommend to friends and will use them again next year.

Mrs Reynolds

Best travel insurer for mature folk: Second year running with Covered2Go. Highly competitive premiums, excellent choice of levels of cover, very straightforward website. Pleasure to do business with such a hassle-free company. Note: we're a couple, aged 70, taking European cover, Gold level.



First Class Service: Good cover at an affordable price with helpful staff – what's not to like?


Mr McNicoll

Renewal tells the story: When I had to make a claim I was well served so why would I go elsewhere?


First class service.: I have medical concerns,the entire process was quite easy to get through and proved to be outstanding value.

Mr Dixon

Excellent service: Covered2go offers the coverage most providers have. What is different is that the owner of the company/service is always available to discuss your needs and goes out of his way to find exactly what you require. there are lots of options considering length of travel, age of the travellers and types of insurance available. A no nonsense service!

Mr Mead

Good and easy to deal with: I have been using the company for three years now and have always found them helpful and easy to deal with.

Mr Bryceland


Mr Rawlinson

Extremely efficient and amazingly good value travel insurance: We have used companies before who have charged us considerably more for our travel insurance. Having used covered2go now we would not consider using any other company. They are not only very cost competitive, they are the most efficient and effective travel insurance company we have ever used. We cannot recommend them highly enough, the product and service is second to none. Tony whom we spoke to is very interactive, extremely helpful – a great company who aim to give you a comprehensive travel insurance policy at a realistic cost.

Mrs Booker


Extremely efficient and amazingly good value travel insurance: We have used companies before who have charged us considerably more for our travel insurance. Having used covered2go now we would not consider using any other company. They are not only very cost competitive, they are the most efficient and effective travel insurance company we have ever used. We cannot recommend them highly enough, the product and service is second to none. Tony whom we spoke to is very interactive, extremely helpful – a great company who aim to give you a comprehensive travel insurance policy at a realistic cost.

Mr Voss

covered2go travel insurance: Found this company very easy to obtain our insurance quickly with a very good and friendly screening service all documents received promptly and at a very competetive price. would thoroughly recommend them

Mr Walkinshaw

Renewal: We have had annual travel insurance with Covered2go for a few years, this year's premium is the same as last year's, and competitive with the market (I checked about 5 providers). The medical check was OK for my wife's condition, so we are ready to go. Fortunately we haven't needed to claim, yet !

Mr Good

Great Customer Service and Cover too: Upon reading the Which? Magazine article on Travel Insurance i noticed my Policy had expired and i needed to purchase a Policy for my trip to the states in the new year. I called the call center to discuss my options (the phone was answered almost immediately) i found all my questions and concerns were answered in great detail. as a 75 year old with Pre-Existing Medical Conditions i expected to pay a lot more than i did for a worldwide multi-trip policy, especially for the amount of cover i received. I have recommended this company to friends and family too.

Dr J Hammond

Single trip insurance: Excellent prices & cover, the customer service was just as impressive.

Mr Gunn

Great service: You provided speedy, polite and a great service when I rang to get a quote and the cover I bought is very good value.

Mrs Doughty

Clearest ever display of facts makes selection ded easy:On-line display of all options and all costs the best ever. Also a very good price!

Mrs Robinson

Thoroughly recommend Covered2Go: We are in our 70's and have used this firm for 3 years now, having researched several travel insurers at the time. You feel you are speaking to 'him' in his home rather than a large office. He recommends what he feels is best for us – Single trip or Annual -we have done both. Our claim (Gold level) for a not too serious ski accident and emergency dental treatment in Australia, was dealt with first class efficiency.

Mrs Snow


Check out Covered 2Go first, there's no point looking elsewhere: Spent hours online completing the same old questions on "pre existing" only to be dismayed at the quotes. Chanced on C2G and got an instant quote followed by a 10 minute telephone call to discuss medical cover. Pleasantly surprised at the price for Annual Worldwide and had no hesitation in buying. Slight confusion on buying the medical part elsewhere but soon sorted with a phone call. Thanks Tony and Hannah, let's hope we don't need to speak before renewal.

Mr Rolfarris



Excellent value and it's easy tailor to your own requirements: I looked at covered2go because Which? Recommended them. The site was easy to navigate thru and select the options I wanted – like the level of cover and increasing the length of trips from 30days to 45days. Which? also said their medical cover was good value and so it was.

Mr Shaefer

Purrfect ……: I came across this insurance company through a recommendation in the current Which! magazine and thought would give them a try. Their quote was a little cheaper than I had had from other companies so went with it. Off on our hols in January. Hurray.

Mrs Wilkins

Quick & Smooth operation: No time wasting all arranged in seconds & top value

Mr Winfield

Service is 2nd2none: Covered2go was recommended by our travel agent at Worlds Apart Travel and I can say it was the easiest and best value travel insurance I've ever purchased. The person I spoke to was very helpful and the product itself is 2nd2none!!

Mr Robinson

Fantastic: when I phoned the company they were very helpful I was also pleased with how much I paid for our annual policy thanks mrs mcintyre

Mrs Mcintyre

Efficient and great value for money: As an older couple, the premium quoted is very fair for all world including USA, and they're very efficient to deal with on policy renewals. Haven't had to make a claim yet

Mr Buckley

Travel Insurance: Received a reminder of expiry and renewed my cover online. phone the health check line and paid again online the extra medical charges. It was an easy process.


Fair deal for pre-existing medical conditions: Over the past year I developed a medical condition which I duly reported to my existing travel insurance company. When the renewal quote arrived the cost jumped by over £400 (annual world policy). So I went to the Covered2go site and got a standard online quote for what I wanted and followed instructions to phone Travellers Health Check. The THC agent asked far more detailed questions about my condition than my existing company and then quoted a very fair price (including reasonable excess) for supplemental travel coverage specific to my condition. In the end, the standard online policy plus the supplemental coverage came to about the same as my pre-medical condition price with the former company. I can't speak to claims processing–I hope I never have to use that–but I do feel that Covered2go is giving me a fair deal for my medical situation.


Brilliant service:This is the first time I have used Covered2go & it will not be last. Every person I spoke to was able to answer questions to my satisfaction and I was confident to go ahead with a platinum policy for annual, worldwide, multitrips inc.USA. I would recommend this company to my friends.

Mr Stokes

Helpful and reasonably priced: I used Covered2go for the same reason as I have used them in the past: with their associated company they cover pre-existing medical conditions without fuss or exorbitant fees and excesses. That, and the helpful chap I get on the telephone (without queuing) whenever I ring.

Mr Harington

Easy peasy!: Easy to get covered, great price, perfect service! One happy customer!

Miss Vaughan

Great customer service and easy medical screening!!: I've been using Covered2go for 3 years now as they were highly recommended by Which Magazine. I'm delighted I came across them – the service has always been excellent! The medical screening is straightforward which is perfect for me as other companies have made this a painful task for me in the past… But it's easy and well-explained with Covered2go. Highly recommend them to anyone.


SMOOTH OPERATION: Had no problems renewing my annual travel insurance with covered2go.


Comprehensive cover at a competitive price endorsed by Which?: The website is well laid out, giving a detailed breakdown of cover, which is really helpful (this is not always so accessible on other insurance web sites). It was well rated by Which? & provides good cover at a competitive price.


Simple, straightforward, comprehensive and value for money travel insurance.: A very easy to navigate web site. All the relevant information about the cover presented in a clear and understandable way. Market leading prices with moderate and reasonable excesses. My travelling partner had an on going health issue but the telephone health screening process dealt with this in a friendly and professional manner. The end result was cover for his mild asthma with no additional premium. A quality service overall and market leading cover. A WHICH? recommended insurer. What better endorsement could you look for? Unable to comment on the claims service as this is a new policy – hopefully we won't need to find out!

Mr Andrews

Fantastic travel insurance company: This company I would recommend to anyone – they have been consistent with renewing cover and always at a most reasonable price.

Mr Parsons

IF YOU WANT TOGO COVERED2GO IS THE WAY: I have always found covered2go the best and most easy way to get holiday insurance there is different levels to pick from and it is all done in a matter of minutes always been very helpful would recommend to all my friends.

Mr Spendlove

Good communications and service: Discussed requirements and given swift and satisfactory responses.

Mr Rishworth

Speedy high quality travel insurance policy: I've used Covered2go travel insurance for several years. It's a a professional outfit, with high quality products at a reasonable price. and to cap it all, travel insurance can be sorted on-line in minutes. Who could ask for more? [I haven't had to make a claim as yet, so can't comment on that aspect.


Great value for money: Was so straight forward to get covered using the covered2go website. Great value for money, cheaper then other companies I received quotes from and without any compromises to the cover. Have and will continue to recommend Covered2go.

Kerrie Towers

Spot on: Excellent service easy understanding and completed in a short time with just a phone call.The cover is at a very reasonable price.Give it a go you wont be disappointed. I do have a medical condition but this was sorted easily. So you should check on line or phone.


Wonderful, easy to use service!: I recently used Covered2go travel insurance on a holiday that had been planned for a long time, which gave me the opportunity to shop around for travel insurance and this company was the best for me without a doubt! My partner has some health issues and I found that the medical screening process was simple which put our minds at rest as this was a fairly long trip and we wanted to be re-assured that should any problems arise, we would be covered. Thankfully we had our dream holiday without any problems but it was made a lot easier by not having to worry about our travel insurance! Really friendly customer service- thanks Covered2go!


Get your insurance from here!: Great customer service, very helpful and good value for money.


Excellent customer service day and evening: hope the cover lives up to the customer service, so far so good!

Mr Wilton

Cheap and look they after us oldies!: After seeing Covered2go in the Which? magazine best buys i went on to the website, i had a couple of queries regarding the policy so i emailed the enquiries @ covered2go email address not expecting such a prompt reply, the email was answered in a few hours with all the answers i wanted to hear. With that, i booked myself and my wife an Annual Policy which we thought we could not do anymore due to being old bones (WE ARE BOTH 74!!). Thank you Covered2go, we will be telling all our friends about you.

Mr May

Excellent Service: Explained everything in full as we had medical issues will definitely use again . Fab price and service.


Fast and efficient and good value: The web site seemed to be "playing up" when I went to get a quote. The area of the world choices weren't working so I called and arranged cover over the phone. That was very fast and efficient and I received the policy etc immediately. The cost for the one trip policy seems very reasonable.